The subject of the complaint

A request to improve the content of some of portal pages according to the evaluation of the beneficiaries.

Action taken on the complaint from the ministry.

Reviewing the portal's evaluation indicators, counting less than 10 pages of evaluation by beneficiaries, reformulating the content, access method, and solving all the technical problems in the portal

The resolution on the complaint

Allocating a team to follow up the portal's evaluation indicators periodically and work on continuous improvement of content and information based on the beneficiaries' evaluation