Policies and Commitment to Service Delivery
The Ministry of Environment, Water and Agriculture places customer satisfaction among its top priorities and works to achieve this through its online portal and all services provided. The Ministry presents a list of services offered to beneficiaries and visitors, including the estimated processing time and service availability for each service. The Ministry emphasizes that service availability and timelines may be affected by incomplete requests, missing beneficiary information, or when the nature of the transaction requires processing by a third party (official or related entities). The Ministry also urges beneficiaries to comply with the requirements and conditions of each service as described within the service details.
Portal Standards and Related Services
The Ministry of Environment, Water and Agriculture affirms its commitment to maintaining an average portal page loading time of approximately 4 seconds for the homepage and ensuring service availability of no less than 99.9%.
Unified Contact Center and Electronic Services
|
Request Type
|
Expected Request Closure Time
|
Inquiry Service
| Immediately |
| Procedural Service | 7 Business Days |
| Unified Phone | Immediately |
| Live Chat | Immediately |
| Email | 10 Business Days |
| Beneficiary Services (Twitter) | 10 Business Days
|
Help and Support
In case of عدم التجاوب with the beneficiary within the specified timelines, they may contact us via email:
info@mewa.gov.sa
Please note that SMS notifications regarding the request status will be sent to the beneficiary.