The Vice Minister of Environment, Water and Agriculture, Eng. Mansour Almushaiti, has launched a Smart Voice Assistant for the ministry's Nama e-services platform, aimed at making digital government services faster, easier and more accessible. The launch was at the LEAP 2026 Tech Conference.
During the event, Eng. Almushaiti also received an award from the Saudi Data and Artificial Intelligence Authority (SDAIA) recognizing the Ministry of Environment, Water and Agriculture for the quality of its services delivered through the Tawakkalna application. The ministry provides 91 integrated services through the platform.
The Smart voice assistant uses AI to process languages, dialects, and voice commands, allowing users to interact with the Nama platform through natural speech. The system is also designed to analyze users' behavior and interests to help improve the delivery of digital services.
Deputy Minister for Information Technology and Digital Transformation, Dr. Abdulhameed Aleliwi, said the voice assistant is part of efforts to advance digital transformation and provide users with a more flexible channel to access government services. He added that the system enables users to ask about requirements, procedures, and other service-related matters and receive responses tailored to their needs.
The assistant will also help the ministry analyze users' behavior and interests, generating data that can be used to refine digital services, improve the efficiency of data collection and analysis, and support decision-making, Dr. Aleliwi said.
He expects the technology to reduce the time and effort required to access and follow up on services by as much as 30%, while improving the platform's efficiency by 20% and reducing errors in service applications.
The ministry has also achieved an advanced level in the Digital Experience Maturity Index 2026, ranking among the top 10 digital platforms.