The Ministry of Environment, Water and Agriculture is committed to achieving beneficiary satisfaction through its electronic portal and the services it provides. The Ministry provides a list of services available to beneficiaries, including the expected completion time and service availability. Service availability and processing times may be affected if requests are incomplete, required information has not been fully provided by the beneficiary, or if the nature of the transaction requires processing by a third party, including government agencies or other relevant parties. Beneficiaries are also requested to comply with the conditions and requirements of each service, as outlined in the respective service description.
Portal and Related Service Standards
The Ministry of Environment, Water and Agriculture is committed to ensuring that the average homepage loading time does not exceed 4 seconds and that portal availability remains at 99.9% or higher.
Unified Contact Center and Electronic Services
Request Type
Expected Resolution Time
Inquiry Service — Immediate
Transactional Service — 7 business days
Unified Contact Number — Immediate
Live Chat — Immediate
Email — 10 business days
Beneficiary Support (Twitter) — 10 business days
Open Data — 10 business days
The timeframe may vary depending on the type of open data request.
Help and Support
If beneficiaries do not receive a response within the specified timeframe, they may contact the Ministry via email at: info@mewa.gov.sa
SMS notifications will also be sent to beneficiaries regarding the status of their requests.